How to Identify Orders Created via EcoReturns

EcoReturns adds specific tags to orders to help merchants and support teams identify the source and status of the order. Below are the key tags to look out for:

✅ Orders Created via EcoReturns

To confirm that an order was created through EcoReturns, check for the following tag in the order's tags list:

• Ecoreturns-Exchange

This indicates that the order was generated as part of an exchange process initiated through EcoReturns.

⏸️ Orders Placed On Hold via EcoReturns

If an order is created but put on hold, look for this specific tag:

• eco-exchange-hold

This tag typically appears when an exchange request has been accepted but is awaiting additional processing (e.g., inventory confirmation or manual review).