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Error Message After Creating a Reverse Shipment

Understanding Error Messages After Creating a Reverse Shipment

When you create a reverse shipment, you might encounter an error message. These messages provide important clues about where the issue originates and how it can be resolved.

Types of Error Messages

1. Errors From an Integration

  • What it means: If the error message clearly states that the issue is coming from a specific integration (e.g., Delhivery, Shiprocket, etc.), then the problem lies outside of EcoReturns.
  • What to do: Check the respective integration platform or service for details and resolve the issue from their side.

2. General Error Messages

  • What it means: If you see an error message that doesn’t mention an integration, it may still contain useful information.
  • What to do: Carefully review the error message. It may include hints to resolve the issue on your own (such as missing fields, invalid inputs, or incorrect configuration).

3. Technical Jargon Errors

  • What it means: Sometimes, error messages contain highly technical terms that may not be easy to understand.
  • What to do:
    • First, check if the error is reported as coming from an integration. If so, follow up with that integration’s support.
    • If the message is not linked to an integration, please contact the EcoReturns support team. Share the exact error message with us so we can help you resolve the issue.