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Error Message After Creating a Reverse Shipment

Understanding Error Messages After Creating a Reverse Shipment

When you create a reverse shipment, you might encounter an error message. These messages provide important clues about where the issue originates and how it can be resolved.

Types of Error Messages

1. Errors From an Integration

  • What it means: If the error message clearly states that the issue is coming from a specific integration (e.g., Delhivery, Shiprocket, etc.), then the problem lies outside of EcoReturns.
  • What to do: Check the respective integration platform or service for details and resolve the issue from their side.

2. General Error Messages

  • What it means: If you see an error message that doesn’t mention an integration, it may still contain useful information.
  • What to do: Carefully review the error message. It may include hints to resolve the issue on your own (such as missing fields, invalid inputs, or incorrect configuration).

3. Technical Jargon Errors

  • What it means: Sometimes, error messages contain highly technical terms that may not be easy to understand.
  • What to do:
    • First, check if the error is reported as coming from an integration. If so, follow up with that integration’s support.
    • If the message is not linked to an integration, please contact the EcoReturns support team. Share the exact error message with us so we can help you resolve the issue.

4. Capacity-Related Errors

What it means:
Sometimes, integrations like Shiprocket return errors related to courier capacity at a specific pickup pincode. A common message looks like this:

Error Occurred: {'awb_assign_status': 0, 'response': {'data': '["Crashing while saving package due to exception Manifestation failed as the total shipment volume has exceeded the available capacity of this 411030. Package might have been partially saved."]'}, 'no_pickup_popup': 0, 'quick_pick': 0}

This indicates that the courier was unable to accept any more shipments from the pickup hub (in this case, pincode 411030 – Pune) because the available capacity had already been exceeded. As a result, the system failed to generate an AWB (Air Waybill), and the shipment creation could not be completed.

 

What to do:

  • Retry creating the reverse shipment later, as courier capacity is often reset on a daily basis.
  • If the error persists, check with Shiprocket support to confirm whether your pickup location is set up correctly. In some cases, assigning a proper pickup location ID instead of leaving it as default (0) resolves the issue.
  • If available, try booking the shipment through a different courier service to bypass the capacity restriction.
  • Ensure that your package dimensions and weight are valid before reattempting, as incorrect or unusually large values can sometimes contribute to capacity-related failures.

Why this is important:
Capacity errors are not caused by EcoReturns but by courier service limitations. Recognizing this helps you take the right corrective step — whether that means waiting for capacity to reset, adjusting the pickup configuration, or escalating the matter to Shiprocket support.